Refund & Cancellation Policy

This refund and cancellation policy explains when and how you can cancel an order, return a product or get a refund for services bought from SJCE Mysore (sjcemysore.org) on SJCE Mysore (sjcemysore.org). Our services cover digital downloads, a physical kit shipped within India, and live sessions on scheduled dates. Each type has its own rules, set out below. All prices and refunds are in Indian Rupees (INR). These services are sold by SJCE Mysore (sjcemysore.org), an independent operator. They are not sold by SJCE, JSS Science and Technology University or JSS Mahavidyapeetha, which cannot process refunds for us.

General principles

• This policy applies to orders placed through our WooCommerce shop at /services/.
• Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or the consumer laws of your country of residence. Where the law gives you more, the law applies.
• We do not offer refunds based on outcomes outside our control, such as your KCET or COMEDK rank, your seat allotment, a placement result, a GATE score or a journal’s decision. Our Terms and Conditions explain that no service guarantees these outcomes.
• Duplicate payments, such as being charged twice for one order because of a gateway error, are always refunded in full once we confirm them.

Digital products: GATE preparation starter kit

The GATE preparation starter kit is delivered as a download right after payment. Digital files cannot be “returned” once downloaded, so:

Situation	Outcome
You ask to cancel within 7 days of purchase and have not downloaded any file	Full refund
A file is corrupt, will not open, or is materially different from the product description	We send a working file or a corrected version. If we cannot fix the problem within 7 days of your report, we give a full refund.
You bought the same kit twice by mistake	Full refund of the duplicate order
The kit has been downloaded and works as described, but you changed your mind	Not refundable

Our download logs, kept in WooCommerce, show whether and when a file was downloaded. Before you buy, please read the product page carefully. It lists the contents, the format and the device requirements.

Physical products: IoT engineering project kit

The IoT engineering project kit is shipped within India. It includes hardware components and access to guided online lessons.

Damaged, defective, wrong or missing items

• Please record an unboxing video or take photographs when you open the parcel.
• Tell us within 48 hours of delivery at hello@sjcemysore.org. Include your order number, a description of the problem, and photos or the video.
• Once we verify the problem, we will send a replacement part or kit at no cost to you. If we cannot replace it, we will give a full refund, including shipping charges.
• If we ask you to return the faulty item, we arrange or pay for the return shipping.

Change-of-mind returns

• You may return an unused kit, with all components and in its original packaging, within 7 days of delivery.
• Email us first to get return instructions. Parcels sent back without notice may not be accepted.
• You pay the return shipping cost. The original shipping charge is not refunded.
• When we receive the kit and check it, we refund the product price. If you have already accessed the online lessons included with the kit, we may deduct a reasonable amount for them, and we will tell you the amount before the deduction.
• Kits that have been soldered, modified, damaged by misuse or wrong wiring, or are missing components cannot be returned for change-of-mind reasons.

Cancelling before dispatch

You can cancel a kit order free of charge at any time before we dispatch it. Once it has been shipped, the return rules above apply. If a cash-on-delivery parcel is refused without a valid reason, we may decline cash on delivery for your future orders.

Warranty on components

Electronic components are tested before dispatch. If a component fails under normal, correct use within 30 days of delivery, tell us and we will replace it. This does not cover damage caused by incorrect wiring, over-voltage, short circuits, water or physical damage.

Live services: counselling, mentoring, bootcamp and tour

Admission counselling session and research paper mentoring (1:1)

When you cancel or reschedule	Outcome
72 hours or more before the session	Full refund, or one free reschedule
Between 24 and 72 hours before	One free reschedule, or a 50% refund
Less than 24 hours before, or no-show	No refund. We may offer a reschedule at our discretion, for example in a documented emergency.

For research paper mentoring packages with several sessions, we refund unused sessions pro rata if you cancel at least 72 hours before the next session. Sessions already held, and written feedback already delivered, are not refundable.

The admission counselling session is guidance only. Seat allotment, counselling rounds and fee payments to institutions happen on the official KEA or COMEDK portals and are outside our control. We cannot refund, and are not responsible for, any fee you pay to an institution or authority.

Placement readiness bootcamp (6 weeks)

When you cancel	Outcome
7 days or more before the cohort starts	Full refund, or a free transfer to a later cohort
Less than 7 days before the start, or before the end of week 1	50% refund, or a free transfer to a later cohort (one transfer only)
After week 1	No refund. You keep access to the sessions and materials for the rest of the cohort.

Mysuru campus & heritage tour

Situation	Outcome
You cancel 72 hours or more before the tour	Full refund
You cancel between 24 and 72 hours before	50% refund, or a free move to another date
You cancel less than 24 hours before, or do not turn up	No refund
We cancel because of heavy rain, safety concerns, public restrictions or access changes	Full refund, or a free move to another date, whichever you choose

The tour covers public areas only. If a particular stop becomes inaccessible on the day, for example because of an event or a decision by its authorities, we will substitute a comparable stop. A minor change to the route is not grounds for a refund.

If we cancel or cannot deliver

If we cancel any live session, bootcamp or tour, or cannot deliver it as described, you choose between a full refund and a free reschedule. If a technical problem on our side stops a session from taking place, the session will be rescheduled at no cost. If a session is disrupted by a problem on your side, such as your internet connection or device, we will try to help, but we cannot guarantee a free repeat.

How to request a cancellation or refund

1. Email hello@sjcemysore.org with the subject “Refund request – order #[number]”, or call (phone available on request via the contact form).
2. Say which product or session the request is about, the reason, and, for physical kits, attach photos or an unboxing video.
3. We acknowledge your request within 48 hours and tell you the outcome, normally within 5 working days.
4. Once a refund is approved, we initiate it within 7 working days.

How refunds are paid

• Online payments (card, UPI, net banking, wallet): refunded to the original payment method through the same payment gateway. After we initiate the refund, banks and card issuers typically take 5–10 working days to credit it, and sometimes longer for international cards.
• Bank transfer: refunded by bank transfer to the account that made the payment, or to another account in the payer’s name that you confirm in writing.
• Cash on delivery: refunded by bank transfer or UPI to an account you nominate. We will never ask for your PIN, OTP or password to process a refund.
• Refunds are made in INR. We are not responsible for exchange-rate differences or charges applied by your bank on international transactions.
• Where we have to deduct anything, such as unused sessions or return shipping, we show you the calculation before processing the refund.

Chargebacks

If something has gone wrong, please contact us first. Most problems can be resolved quickly. If you raise a chargeback with your bank while a refund request is already open with us, the refund may be delayed while the bank’s process runs.

Grievances

If you are not satisfied with how your request was handled, write to our Grievance Officer at hello@sjcemysore.org (subject “Grievance”) or Mysuru, Karnataka, India. We acknowledge grievances within 48 hours and aim to resolve them within one month. You may also contact the National Consumer Helpline or the appropriate Consumer Commission. See also our Shipping & Delivery Policy and Terms and Conditions.