This shipping and delivery policy explains how SJCE Mysore (sjcemysore.org) delivers what you buy on SJCE Mysore (sjcemysore.org). The IoT project kit is shipped across India. Digital products are delivered as downloads. Live sessions, the bootcamp and the heritage tour are delivered on scheduled dates. It covers dispatch times, delivery estimates, charges, tracking, cash on delivery and what to do if something goes wrong. We are an independent operator, and orders are fulfilled by us, not by SJCE, JSS Science and Technology University or JSS Mahavidyapeetha.
- Physical shipping: IoT engineering project kit only, within India only.
- Dispatch: usually within 2–4 working days of order confirmation.
- Delivery: typically 3–10 working days after dispatch, depending on your PIN code.
- Charges: shown at checkout before you pay. There are no hidden fees.
- Digital kit: download link right after successful payment.
- Live services: joining details are emailed before the scheduled date.
- Last updated: 30 October 2026
What we deliver and how
| Service | Delivery method | When |
|---|---|---|
| IoT engineering project kit | Courier to your address in India, plus online lesson access by email | Dispatch in 2–4 working days |
| GATE preparation starter kit | Download link on the order confirmation page, by email and in My Account | Immediately after payment is confirmed |
| Admission counselling session | Online video call or phone call | On the scheduled date and time |
| Research paper mentoring | Online sessions plus written feedback by email | On the agreed schedule |
| Placement readiness bootcamp | Live online sessions over six weeks | On the published cohort dates |
| Mysuru campus & heritage tour | In person, starting from a meeting point in Mysuru | On the booked date |
Shipping the IoT project kit
Where we ship
We ship to most serviceable PIN codes in India through established courier and logistics partners. When you enter your address at checkout, the site checks whether your PIN code is serviceable. Some remote areas, island territories or restricted zones may not be serviceable, or may take longer. If we cannot deliver to your address, we will tell you and refund you in full.
We do not ship outside India. International visitors can still buy digital products and online live services.
Processing and dispatch
- Orders are processed on working days (Monday to Saturday, excluding public holidays).
- Prepaid orders are usually dispatched within 2–4 working days after payment is confirmed.
- Bank-transfer orders are dispatched after the funds reach our account.
- Cash-on-delivery orders may be confirmed by phone or email before dispatch.
- During busy periods, such as the start of a semester or a festival season, or if a component is temporarily out of stock, dispatch may take longer. We will email you if your order is delayed by more than 3 working days beyond the normal window.
Delivery times
| Destination | Typical delivery after dispatch |
|---|---|
| Mysuru and other parts of Karnataka | 2–5 working days |
| Metro cities and state capitals | 3–7 working days |
| Other serviceable PIN codes | 5–10 working days |
| Remote areas and the North-East, Andaman & Nicobar, Lakshadweep, Jammu & Kashmir and Ladakh | 7–14 working days, where serviceable |
These are estimates, not guarantees. Courier delays caused by weather, strikes, regional restrictions, festivals or other events beyond our control can happen.
Shipping charges
The shipping charge for your PIN code, and any free-shipping offer that applies, is calculated and shown at checkout before you pay. If cash on delivery is offered, a cash-on-delivery handling fee may apply, and if so it is shown at checkout. Prices are in Indian Rupees (INR), and applicable taxes are shown on the order and invoice.
Cash on delivery
Cash on delivery may be offered for some PIN codes and order values. Please keep the exact amount ready. Couriers may not carry change, and they cannot accept card payments unless your courier says otherwise. If a COD parcel is refused without a valid reason, the return-to-origin costs are high for us, and we may require prepayment for future orders.
Tracking your order
When your kit is dispatched, we email you the courier name and tracking number. Tracking is also shown in your order under My Account. Tracking may take up to 24 hours to update after dispatch.
Delivery attempts and address changes
- Please give a complete address, including landmark and PIN code, and a reachable mobile number. The courier may call before delivery.
- Couriers usually make up to three delivery attempts. If all of them fail, the parcel is returned to us. We can re-ship it once you pay the additional shipping cost, or refund the product price minus the shipping costs incurred.
- To change the delivery address, email hello@sjcemysore.org before dispatch. After dispatch, we will try to help, but changes depend on the courier.
- For a delivery to a hostel or PG accommodation, make sure the name on the order matches the name the security desk or warden will recognise.
Receiving your parcel
Before signing, check that the outer packaging is intact. If it is visibly damaged or tampered with, note this with the courier or refuse the parcel, and tell us straight away. We recommend recording an unboxing video. If anything is damaged or missing, report it within 48 hours of delivery as described in our Refund & Cancellation Policy, and we will send a replacement.
Lost parcels
If tracking shows no movement for 7 working days, or the parcel is marked delivered but you did not receive it, contact us. We will raise a trace with the courier. If the courier confirms the parcel is lost, we will send a replacement or give a full refund.
Delivering digital products
- After your payment is confirmed, the download link appears on the order confirmation page and is sent to your email. It also appears under My Account → Downloads.
- Download links may have a limited number of downloads or an expiry period. Any limits are stated on the product page. Please save your files to a safe place.
- If you paid by bank transfer, the download becomes available once we have confirmed the payment.
- If the email does not arrive, check your spam folder. If you still cannot find it, contact hello@sjcemysore.org with your order number.
- Download links are personal to you. Sharing them breaches our Terms and Conditions.
Delivering live sessions, the bootcamp and the tour
- Booking confirmation: after payment, you receive an email confirming your booking. For 1:1 sessions, we contact you to agree a time if you did not choose one at checkout.
- Online sessions: the meeting link, or the phone arrangement, is emailed in advance, normally at least 24 hours before the session. You need a stable internet connection and a device with a microphone. All times are in Indian Standard Time (IST).
- Bootcamp: the cohort schedule, session links and materials are shared by email before week 1.
- Heritage tour: the meeting point, start time, duration and what to bring (comfortable footwear, water, sun or rain protection) are emailed after booking. The tour visits public areas in Mysuru and publicly accessible areas around the campus only, and is not organised by the university.
- Rescheduling: rescheduling, cancellations and weather-related changes are covered in the Refund & Cancellation Policy.
Questions about delivery
Contact SJCE Mysore (sjcemysore.org) at hello@sjcemysore.org or (phone available on request via the contact form), or by post at Mysuru, Karnataka, India. Please quote your order number. For complaints, see the Grievance Officer details in our Terms and Conditions.